Why can't I leave negative feedback on a listing?

Winner can't leave negative feedback for seller when:

  • Listing completes normally
  • When credits are transferred to the seller from the winner without any form of dispute, the winner can't leave negative feedback for the seller. If the exchange warrants negative feedback to the seller, the winner should file a request for their credits to be returned.
  • Winner doesn't respond, no longer wants the item or refuses to pay shipping
  • If a winner does not fulfill their end of the exchange (not responsive, refuses to pay shipping, decides they don't want the item, misread the listing details etc.) the seller will keep the credits and the winner can't leave negative feedback for the seller. This is to protect sellers against getting negative feedback from unresponsive or uncommitted bidders.
  • Listia favors seller in a dispute
  • If a winner is found to be at fault during a dispute, the seller will keep the credits and the winner can't leave negative feedback for the seller. This is to protect sellers against getting negative feedback from bidders who do not comply with the rules of the marketplace.
  • Listia settles a dispute
  • In rare cases where a dispute is settled because it is too difficult to favor one user over the other, both users will receive equal compensation and neither user can leave negative feedback for the other user.

Seller can't leave negative feedback for winner when:

  • Listing completes normally
  • When credits are transferred to the seller from the winner without any form of dispute, the seller can't leave negative feedback for the winner.
  • Winner requests a refund from seller and seller does not respond or agrees
  • If a winner requests a refund from the seller and there is no reply from them within 5 days of the request, or they agree, the seller can't leave negative feedback for the winner.
  • Listia favors winner in a dispute
  • If a seller is found to be at fault during a dispute, the winner will get a refund of credits and the seller can't leave negative feedback for the winner. This is to protect winners against getting negative feedback from sellers who do not comply with the rules of the marketplace.
  • Listia settles a dispute
  • In rare cases where a dispute is settled because it is too difficult to favor one user over the other, both users will receive equal compensation and neither user can leave negative feedback for the other user.
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