What should I do when the seller hasn’t responded after I’ve won the item?

If you’ve tried to contact the seller and have not heard back from them within seven days after you have provided payment, you may request a refund of your credits.

On the listing page, you will see a bar at the top that shows the status of your transaction and whether or not you are currently eligible to request a refund. We disable the refund link for the first 72 hours after you have provided payment in order to give you enough time to communicate with the seller, since not everyone is at their computer every day.  If you do not see the refund link yet, it should tell you how much time is left before it will appear. Alternatively, the transaction may already be fully closed and we can no longer accept any refund requests since no dispute was created within the allowed time of 60 days from payment.

Upon clicking the refund request link on the listing page, you will stop the transfer of credits to the seller if the transaction is still pending, and start a formal dispute. You can then enter in your reason for the refund request and the seller will have five days to respond. If they do not respond within the allotted time, or they agree to your refund, then you will receive your credits back automatically.  Otherwise, a site admin will step in to review the facts and decide where the credits should go. Alternatively, if the seller and you resolve the problem yourselves, you will be able to cancel the dispute from the same listing page.

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