Requesting a refund from a seller

If you are having trouble with a seller and need to request a refund, you may do so 3 days after payment has been made. When you are allowed to request a refund you can do so directly on the listing page through a link:


You will see a bar at the top that shows the status of your transaction and whether or not you are currently eligible to request a refund. Refunds are disabled for 3 days in order to give you enough time to communicate with the seller. Also, sellers have 7 days to ship an item out after they receive your address or shipping payment.

If a transaction is closed we can no longer accept any refund requests since a dispute was not created within the allowed time of 45 days.

Upon clicking the refund link, you will stop the transfer of Points to the seller if the transaction is still pending, and start a formal refund request process (dispute). You can then enter in your reason for the refund request and the seller will have 5 days to respond to your request. If they do not respond within the allotted time, or they agree to your refund, you will receive your funds back automatically. Otherwise, a Listia member support rep will step in to review the facts and and make a final determination on who will receive the funds. If the seller and you work the problem out yourselves, you will be able to cancel the dispute from the same listing page.

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