The winner must provide their verified shipping address using our address tool within 4 days of providing payment. You’re protected by Listia Assurance, which states that a seller will get the credits if the winner doesn't communicate with the seller by providing their address within the specified time frame. Listia Assurance details may be found here: https://www.listia.com/assurance
Please understand that in some rare cases, addresses may need to be formatted manually by Listia Admins, and the winner may be waiting for that to happen. If the winner is telling you that this is being done (usually only takes a day or two), please allow them some additional time to get their address set properly.
For more details on shipping time frames, please visit: https://www.listia.com/rules#timeframe